FAQs2024-12-18T16:26:56+13:00

Frequently Asked Questions

How much do home care and support services cost?2024-12-03T12:42:20+13:00

Services may be fully funded by the government and be free if your needs are assessed and eligible for funding. You will need to be assessed by a Needs Assessment and Service Co-ordination (NASC) service.

Our in-home care services are also available privately. We offer different packages of care, based on your needs and preferences. We offer personalised home care support services to suit your individual needs. Please call us on 0508 123 010 or use the Contact form to get in touch with us. We would be happy to talk you through options.

How do I apply for a job?2024-12-04T16:42:33+13:00

If you are interested in joining our team as a support worker, nurse or any other role, please visit our Careers page here

Which regions of New Zealand are your services available in?2024-12-12T16:26:47+13:00

Access Community Health is a national provider of home support and community nursing services. We work in almost every area of New Zealand from the Far North to Southland. We have 22 regional offices throughout the country and our mobile nursing and support worker teams visit more than 36,000 people in their homes and communities. Our national contact centre team is based in Petone, Wellington and can answer any questions you have about our services in your town or rural area.  We welcome your call on 0508 123 010.

How do get help for a whānau/family member or friend?2024-12-04T16:40:17+13:00

The process for accessing support for home care or disability support services usually starts with the person’s GP or nurse who will refer them to a Needs Assessment and Service Co-ordination Centre (NASC).

If the person has an injury that means they need assistance, it is usually a health practitioner (GP, nurse, physio) who will refer someone for services that will be assessed for funding by ACC.

We know it can be challenging to know where to start. You can always start with a call to our friendly team on 0508 123 010.

What services are available to me?2024-12-04T16:41:39+13:00

Access Community Health and our specialised nursing division, Total Care Health, provide:
– Home care and support
– Disability support services
– Injury support and rehabilitation services
– Nursing services
– Private home care services

If you are not sure what you need, or might be available to you with government funding, please call us on 0508 123 010.

How do I get funding for services I need?2024-12-04T16:42:05+13:00

Services which are funded for older people and disabled people (people with all kinds of disabilities) and people with a mental illness are managed through Needs Assessment and Service Coordination Services (NASCs). NASCs will assess your needs and advise you which government funded services you are eligible for. They will also refer you to one or more organsations who can provide those services for you. You can request to be referred to Access Community Health.  NASCs are set up in each region of the country.
You can find your local NASC here.

If you have been injured, ACC (Accident Compensation Corporation) funds services.

Ask your GP or nurse to refer you to your local NASC and ACC.

Or you can call one of our friendly team who can talk you through the process.

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